Terms and Conditions

Introduction

These Terms and Conditions (“Terms”) apply when you request, schedule, or receive services from AquaShine Window Cleaning (“AquaShine,” “we,” “us,” or “our”) in Missouri, USA. By using our website or booking services, you agree to these Terms.

Services Provided

We provide residential and commercial window cleaning and related services such as screen cleaning and screen repair. Specific services, scope, and service details will be confirmed before work begins.

Estimates & Pricing

Estimates are based on the information available at the time (for example: number of windows, accessibility, condition, and requested scope). Final pricing may vary if on-site conditions differ from what was described. We will communicate any meaningful changes before proceeding.

Scheduling & Access

We schedule service based on availability and reasonable access. You are responsible for ensuring safe and reasonable access to the work area, including unlocking gates, securing pets, and clearing items that block windows, screens, or entry points as needed.

Cancellations & Rescheduling

If you need to cancel or reschedule, please contact us as soon as possible so we can offer the time to another customer. We may adjust scheduling due to weather, safety concerns, or unforeseen circumstances, and we will communicate changes promptly.

Satisfaction Guarantee

We stand behind our work and aim to deliver professional results. If you have concerns, please contact us within a reasonable time after service so we can review the issue and determine an appropriate solution. Outcomes can vary based on glass condition, existing damage, and environmental factors.

Liability & Property Access

Please notify us of any known risks or special conditions (for example: fragile windows, loose screens, damaged frames, or restricted access areas) before service. We are not responsible for pre-existing damage, normal wear, or hidden conditions that are not reasonably observable during standard service.

Payment Terms

Payment terms are arranged offline and may vary by job type. Unless otherwise agreed, payment is due upon completion of service. For larger commercial jobs or recurring maintenance, invoice terms may be agreed in advance.

Use of Website

You may use our website for informational purposes and to request service. You agree not to misuse the website, attempt to disrupt functionality, or use it for unlawful purposes.

SMS Messaging Terms

By providing your mobile phone number, you consent to receive SMS messages from AquaShine Window Cleaning related to service inquiries, appointment confirmations, scheduling updates, and other service-related communications. SMS messages are sent only in connection with services you request or inquiries you initiate.

Message frequency may vary based on your interaction with our services. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP. After opting out, you may receive a final confirmation message.

Carriers are not liable for delayed or undelivered messages.

SMS services are available only to users who are 18 years of age or older.

Limitation of Liability

To the extent permitted by law, AquaShine will not be liable for indirect, incidental, special, or consequential damages arising out of or related to our services or website. Our responsibility, when applicable, is limited to addressing the service issue in a reasonable manner.

Privacy Policy

Your use of our services is also governed by our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with an updated date. Continued use of our services after updates constitutes acceptance of the revised Terms.

Contact Information

AquaShine Window Cleaning
Missouri, USA
Phone: 314-341-1272
Email: hello@aquashinewindowcleaning.com